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Your ezbet99 Privacy Choices

Your account record, cookie choices, device checks, and Touch 'n Go, GrabPay, Boost dan FPX wallet traces are covered in this Privacy Policy before you open an account.

Account data controlsCookie choicesMalaysia wallet checksData request channel

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Policy Rules for Malaysia Account Records

ezbet99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect only the data needed to run your account, secure login sessions, process wallet activity, answer support chats, and meet legal duties that apply to our Malaysia operation. That can include your name, contact details, device identifiers, IP address, cookie signals, account activity, payment reference

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codes, and messages you send us. We use those records to confirm account ownership, reconcile Touch 'n Go, GrabPay, Boost dan FPX transactions, detect misuse, maintain audit logs, and respond to data requests. We do not sell your personal data. Access to the lobby, account rewards,
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or account functions depends on local law and is available where local law permits. Where a third-party processor helps with hosting, analytics, fraud checks, or payment verification, we share only the fields needed for that task and require restricted handling.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Three Privacy Contact Paths

Questions about privacy should reach the team that can verify your account and act on the request.

Privacy email Email us from the address linked to your account so we can match your request safely. Include the data concern, your username if you have one, and the reply channel you prefer.

Live chat privacy queue Chat can route privacy requests to the right queue after basic account checks. We may ask for recent login context or wallet references, but never for your full password.

Account request form Use the account form when you need a correction, copy, or removal request logged against your profile. We record the request date and track the outcome for audit purposes.

ACCOUNT CARE

Six Ways We Protect Your Data

Privacy controls work across account opening, login, wallet checks, game session records, and support messages.

Data we collect

We collect contact details, login records, device signals, cookie IDs, wallet references, and account activity needed to run your profile. Extra verification data is requested only when account safety or payment checks require it.

Cookie handling

Cookies help keep sessions active, remember language choices, measure page issues, and spot unusual login behaviour. You can manage browser cookie settings, though some account pages may need essential cookies to work.

Account security

We use password protection, session checks, restricted staff access, and audit logs to reduce account misuse. If a login looks unusual, we may request extra confirmation before account or wallet changes continue.

Retention period

We keep account and wallet records only for operational, legal, audit, and dispute needs. When those reasons end, records are deleted, anonymised, or separated from your active profile where possible.

Processor access

Hosting, analytics, fraud screening, and payment verification partners may process limited data for us. They receive only the fields needed for their role and must follow restricted handling terms.

Change requests

You can ask us to correct contact details, check stored account data, or remove records that are no longer needed. We verify identity first so another person cannot change your profile.

Privacy Questions Before You Join

These answers explain how this Privacy Policy affects your account before and after you join. They focus on the data we collect, why we keep certain records, how payment checks are handled, and how you can reach us when something needs correction or removal.

We collect account details such as name, contact data, login records, device signals, IP address, cookie IDs, wallet references, account activity, and messages you send us when support or verification is needed.

Payment references help us match deposits and withdrawals to the correct account, resolve wallet disputes, detect misuse, and meet audit duties. We keep only the transaction fields needed for those purposes.

Yes. Contact us from your linked email or verified chat session and state what needs changing. We may request identity checks before altering contact details, wallet records, or other account fields.

Cookies support login sessions, language settings, fraud checks, and page performance checks. You can change browser cookie settings, but essential cookies may be required for account pages and wallet actions.

Access is limited by role. Support staff, payment staff, and security staff see only the fields needed for their work, and account changes may be recorded in audit logs.

Retention depends on the record type and legal, security, payment, or dispute needs. When there is no valid reason to keep a record, we delete it or remove links to your profile where possible.

Use the email, chat, or account form linked to your profile and describe the request clearly. We will verify the account, log the request date, and reply through a suitable channel.

Your ezbet99 Privacy Choices

Three Privacy Contact Paths

Six Ways We Protect Your Data

Data we collect

Cookie handling

Account security

Retention period

Processor access

Change requests

Privacy Questions Before You Join

01 What personal data do you collect?

02 Why do you keep Touch 'n Go, GrabPay, Boost dan FPX references?

03 Can I ask for my account data to be corrected?

04 How do cookies affect my privacy?

05 Who can access my data inside the team?

06 How long do you keep my records?

07 How do I contact you about privacy?

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